After spending many years in corporate sales, I discovered how I always felt more productive and content when I experienced being valued, supported and heard by both my colleagues, superiors and company or organization overall.
I also appreciated that when I provided those three principles to my customers and potential clients, the sales would come in and relationships would blossom. I could offer something that many of my competitors couldn’t. Many of my competitors and colleagues would just talk at the meetings – 20% listening to what the client said and 80% planning on what THEY were going to say next (Next time you’re having a conversation be aware of it!) – but I saw that if I asked questions, truly heard my client’s responses, got comfortable in the silence while they thought, the information and relatedness would flow and enable me to help my client identify the best or most appropriate solution for themselves. That’s when I concluded; “People will care about what you have to say, when they see you care about them”. That has also become a mantra for my Communication Skills clients.